The warranty for all NRG Go batteries/power packs and for NRG Go solar panels is 2 years.
Warranty exception on all Open Box product. Open Box product warranty is 6 months.
We offer a 30-day money back guarantee.
If for any reason you are not satisfied with your gear – no hassle returns. This only applies to product purchased directly from NRG Go. For all other purchases, please contact the retailer/distributor you purchased from directly and follow their return policy.
Please note, 30-Day money back guarantee not applicable on open box products. All sales are final. No returns or exchanges.
For returns for all product except Lithium:
Contact our Customer Service and Support Team at:
Telephone: 1-888-794-6250 M-F 8am – 5pm Mountain Time
Please be prepared with the proof of purchase.
Support Team will determine what further action is required they will give you a Return Material Authorization (RMA) number and provide you with prepaid return shipping label (label to be determined by support team). You must properly package the product, clearly marking the RMA number on the package include your proof of purchase date with the product.
Send the product by mail or courier to:
NRG Go – RETURNS
675 West 14600 South
Bluffdale, Utah USA 84065
We will process your return and issue you a refund in 5-7 business days after receipt of product.
For questions regarding returns, please contact our Customer Service & Support Team at nrgGo@nrg.com or by phone at 1-888-794-6250
For returns for Lithium Product:
Warranty issues and returns for Lithium Portable Power Stations will be handled through our Customer Solutions Center in Salt Lake City, in conjunction with a third-party shipping company. Please note returns of the Lithium products can take longer to execute when you do not have possession of the original packaging and packing materials. Do not attempt to ship the Lithium without obtaining proper labels and documentation from the third-party shipping company.
Call NRG Go's Customer Solutions team at 1-888-794-6250, this skilled team will help you as much as possible throughout the return process, including helping you find the closets appropriate shipping facility.
Once initiated, you'll receive return labels, documents and instructions from a third-party shipping company in approximately 7 to 10 business days. DO NOT attempt to ship the Lithium without the proper labels and documentation.
After shipping your return with proper labels and documenation, and once the product is received at the NRG Go Warehouse, your credit will be issued.